Support
Getting started
How do I add my first property?
Create a property in just a few steps by choosing a property type, customizing rooms if needed, and selecting a checklist template. You can always edit everything later.
Can I manage more than one property?
Yes! Depending on your subscription, you can manage everything from a single vacation rental to multiple properties from the same account.
Can I change my property setup later?
Absolutely. Add or remove rooms, edit checklists, update supplies, and customize your property whenever you need.
Team & collaboration
Can I invite my cleaning team?
Yes. Invite cleaners or co-hosts in the app. They can update tasks in real time, and you'll always see the latest progress.
Can I have multiple cleaners on the same property?
Yes. Multiple team members can work on the same checklist simultaneously, making turnovers faster and easier.
What happens if someone finishes a task?
The task is updated instantly for everyone on the team, so everyone always sees the current status.
Checklists
Can I create my own checklists?
Yes. You can create your own cleaning checklists or start from one of the included templates.
Can I add photos to tasks?
Yes. Photos can be attached to tasks to clarify instructions or show how something should look when completed.
Can I use checklist templates?
Yes. Choose from ready-made templates for rooms and cleaning tasks when setting up a property, then customize them to match your needs.
Guests
Can I share a checklist with guests?
Yes. You can share selected check-out instructions.
Does the guest get access to the whole app?
No. Guests only see the checklist you choose to share. They cannot access your properties, team, or other data.
Calendar
Can I see upcoming check-ins?
Yes. The calendar helps you keep track of arrivals, departures, and upcoming cleaning tasks.
Can I edit the calendar?
If you are the owner or a co-host of a property, you can add new bookings and edit existing bookings in the calendar.
Subscription
What do the subscriptions include?
Prepareb&b offers different plans depending on how many properties you manage and which collaboration features you need.
Can I cancel anytime?
Yes. Subscriptions renew automatically, but you can cancel at any time through your App Store or Google Play account.
Can I restore my purchase?
Yes. If you've already purchased a subscription, simply tap Restore Purchases from the subscription screen.
Data & security
Is my data backed up?
Yes. Your data is securely stored in the cloud and synced across your devices.
Is my data secure?
Yes. We use secure authentication and encrypted connections to help keep your information safe.
Support
I found a bug. What should I do?
Please contact us using the contact form below, and include as much detail as possible about what happened.
How can I request a feature?
We love hearing ideas! Send us your suggestions in the contact form below, and we'll consider them for future updates.
Support